TERMS & CONDITIONS

THE SUAY COMMUNITY DYE BATH™ TERMS & CONDITIONS

Community Dye Bath™ Process

All items included in the Community Dye Bath are subjected to an environment that consists of high heat and agitation amongst thousands of other garments. Because all fibers accept dyes differently, this means results can vary regarding the shade and final color exhibited. Items are often constructed from different materials and fabrics – meaning there can be slight variations of color on a single garment. For example, stitching/binding is often of synthetic makeup, meaning it will not dye, leaving items with a contrast effect. Sleeves are often constructed from different materials than the rest of the body, resulting in variation. Any one, none, or all of these types of outcomes are possible. 

Potential Changes to Garment

Per the aforementioned process, items also can experience shrinking and damage in the dyeing process. This can occur with items both brand new and used. Because we cannot foresee an item’s construction or life cycle prior to receiving and dyeing, items that experience these outcomes will be returned as is (you will be notified prior to your order’s return). We do not provide refunds or remuneration for items that experience damage, shrinking, or incur other issues in the Community Dye Bath.

Color Selection

Before including your items in the Community Dye Bath, please refer to their care labels to ensure you are selecting the correct dye for their fabric type*. Natural fibers (cotton, linen, hemp, etc.) and synthetics made from natural fibers (rayon, modal, tencel, lyocell) are suitable for any color/dye option. Items made of 60% or more polyester should be dyed in the synthetic option offered. If your care label reads "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the dye bath, as it may incur issues. 

Please note this is an overdye process and does not remove the original color of the garment before applying your selected CDB™ color. It is recommended to choose a dye color similar to or darker than the current garment color. Black items will only be affected by black dye. 

Items Not Accepted

*Fabrics/materials not included in the dye bath: wool, cashmere, alpaca, leather, fur, spandex (lycra), nylon, acetate, acrylic, sheer (gauzy) fabrics, and upholstery fabrics. Please note that cotton/poly blends will result in a less saturated, washed out, or marbled look.

Return Times

Orders have a general return time of 6 weeks from the end of a month’s cycle. For example, an order dropped off on January 8th would have an expected return of mid-late March (6 weeks from the end of January/beginning of February). This time can change depending on volume, and we will keep you notified of any changes. Once complete, orders dropped off in-store must be picked up within 30 days of email notification. Any order not picked up after this time will be treated as abandoned and processed for textile recycling.

Orders mailed in have an additional 1-3 weeks added to their return time to account for varying transit times. Once an order has been placed to be mailed in, please allow 7-10 business days for your mailer kit to arrive. Once it has arrived, you have five business days from its delivery date to upload photos to your order portal and have it postmarked back to us. Mail in orders not returned in a timely manner (or not sent in at all) will be cancelled and store credit will be issued.