FAQs

Nature of Remade:

At Suay Sew Shop, we choose to reuse. Old things are always cooler than new, and finding ways to repair, restore and repurpose single-life garments or materials headed for the landfill is the greatest action we can take towards cleaning up our massive textile waste problem. 

Every single item we sell is made in-house by our team of skilled garment makers and each one is unique and limited. The nature of remade means that each and every piece will have its own special characteristics from its first life. The way that we see it, supporting remade doesn’t mean you just accept these variations, but desire and love them (like we do!). Our favorite part about remade is that each person receives a truly one of a kind product. 

When you see items represented on our site, each is a one-of-a-kind item that represents the style, color, and feel of the one-of-a-kind item you will receive when you make your purchase. If you are truly unhappy with what you receive, we will always be happy to offer an exchange for an alternative of your choosing. 

Reuse is truly a radical act in today’s disposable fashion culture. We are educating more communities and connecting with new activists everyday and learning ways to improve the customer experience and expectations in buying remade. We hope to cultivate a curiosity and excitement for surprise versus a feeling of disappointment in not getting what you expected!

Thank you for your support of garment workers, your purchase is helping us build a culture of community and reuse that is accessible to all.



Textile Donations

Do you have old garments that you no longer want to hold onto, and also want to ensure they are responsibly used and don’t end up in a landfill? Bring them to Suay Sew Shop so that we can recycle them through our textile recycling program which takes damaged or unwanted garments meant for only one life and restores and redesigns them for a new life (and many more beyond!). Your donations to our textile recycling program also replenish our FREE rack (yes, it’s truly *free*) with items that are clean and in good condition. Our free rack is a resource to the local community (and online!) that ensures that participation in reuse is made available for all. 

Since its founding in 2017, Suay Sew Shop has diverted over 500,000 pounds of garment waste from landfills. Your donation will ensure that your garments enter the circular economy while also supporting the local community. 

Items can be dropped off everyday from 10am - 5pm at our shop located at 2915 Knox Ave, Los Angeles, CA 90039. Please see our list of items we do not accept and ensure that donations are clean and sanitary. 

Items we do not accept:

  • Undergarments
  • Socks
  • Shoes
  • Hats
  • Children's clothing
  • Rugs
  • Pillows


Repair & Alterations Program

Repair, don’t replace! Suay Sew Shop is expanding its repair program to now include alterations as well. We want to find every possible way to keep your clothing out of the landfill and living a good life. 

Bring your clothing to be repaired any day of the week from 10am - 5pm at  at our shop located at 2915 Knox Avenue, Los Angeles, CA 90039. You'll be provided a quote on the cost of repair(s) after evaluation. The cost of repairs/alterations range in price on a tiered system of time and labor. 

Repairs take one to two weeks depending on labor. Need a rushed repair? Just let us know.

Live outside the L.A. area? No problem. Suay Sew Shop offers garment and textile repairs to extend the life of your garments through our mail in repair program. Please click here to be directed to our Mail-In Textile Repair Form. You will fill out our inquiry form and will receive a fee quote for your repairs within 5 business days. Thank you for choosing to Save It with Suay!



Order Processing Time

Every purchase from Suay Sew Shop supports the garment workers creating our remade products and helps us to build a culture of community and reuse accessible to all. To support the nature of remade items, we have a 1-5 day order processing time (inclusive of business days M-F) for all orders received through our website. If you need to check the status of your order, please call us @ 323-928-2424 so we can give you an update. 



Exchange Policy

When you purchase an item from Suay we want you to own it, care for it, and love it for life, so if you don’t feel that connection, fit, or need with an item you have purchased from Suay, we want to take it back within a reasonable time to find the right home for it. All items can be exchanged for store credit within 14 days of purchase. Saved by/Thrift/Vintage apparel items are final sale. Please give us a call @ 323-928-2424 or write an email to info@suayla.com to let us know how we can help you. 



Local Deliveries

Suay Sew Shop is located in Frogtown, Los Angeles right on the banks of the LA River. For our customers that live locally, we are happy to make deliveries of your order instead of shipping them out via post. Local deliveries will be delivered the Wednesday following your purchase as long as items are in-stock (for orders received on a Wednesday, these will go out the following Wednesday). If your item is not  in-stock upon ordering, we will immediately reach out to you to let you know and choose an alternative item or accept a later delivery date. Thank you for supporting garment workers in your local community!



Custom Orders

Have an idea for a Suay Sew Shop design in custom dimensions to fit your home or business? We would be happy to discuss our custom options with you. Please send an email to custom@suayla.com with a detailed description of your needs and we will get back to you with options and/or suggestions for how we can accommodate your request. Thank you for your desire and effort to bring more Suay into your life!



Wholesale Inquiries

Thank you for your desire to support Suay Sew Shop and share it with your community! To inquire about a potential partnership or placement of a larger order, please contact custom@suayla.com with detailed information about your organization and your order request.